Contact

Refund Policy – VLC Solution

1. Purpose of the Policy

This Refund Policy defines the conditions under which VLC Solution accepts or refuses refund requests related to its services and/or digital products.
By making a purchase on our website, you fully agree to this policy.

2. Services and Products Covered

This policy applies to all services offered by VLC Solution, including but not limited to:

  • Digital marketing services;
  • SEO audits;
  • Online advertising campaigns;
  • Website development and related services.
3. Right of Withdrawal

For digital services not yet started, customers may request a full refund within  7 days of order confirmation.

Once the service has started (audit, campaign, development, etc.), no full refund will be guaranteed. A partial refund may be considered depending on the progress of the project.

4. Digital Products
For digital products (e.g., reports, files, software, etc.), no refunds will be granted once the product has been delivered or downloaded, unless a proven technical defect attributable to VLK Solution is identified.
5. Subscriptions and Renewals
Monthly or yearly subscriptions are non-refundable once the period has begun. Customers may cancel auto-renewal at any time before the renewal date.
6. Refund Procedure

To request a refund, the customer must:

  1. Send a written request to contact@vlc.solutions;
  2. Provide proof of purchase (order number, invoice, etc.);
  3. Clearly explain the reason for the request.

Requests will be processed within , 10 days of receipt.

7. Refund Method
If a refund is approved, it will be issued using the same payment method used for the original purchase, unless otherwise agreed.
8. Exclusions

Refunds will not be granted in the following cases:

  • Misuse of services by the customer;
  • Failure to follow the instructions provided by VLC Solution;
  • Abusive or repeated refund requests without valid reason.
9. Changes to the Policy

VLC Solution reserves the right to modify this Refund Policy at any time. Updates will take effect immediately upon publication on the website.