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Privacy Policy (GDPR Compliance) – VLC Solution

1. Introduction

This Privacy Policy explains how VLC Solution collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

By using our website, you agree to the collection and use of your information in accordance with this policy.

2. Data Collected

We may collect the following information:

  • Identification data: name, surname, email address, phone number, company name.
  • Browsing data: IP address, browser type, pages visited, time spent.
  • Contractual data: order history, billing, and payment details.
3. Purpose of Data Collection

Personal data is collected and processed for the following purposes:

  • To provide and manage our services;
  • To respond to your inquiries and requests;
  • To process orders and billing;
  • To improve user experience and website performance (analytics, cookies);
  • To send commercial or promotional communications (with your consent).
4. Legal Basis for Processing

In accordance with the GDPR, your data is collected based on:

  • Performance of a contract (purchased services);
  • Legal obligations (invoicing, accounting);
  • Explicit consent (newsletter subscription, marketing cookies);
  • Legitimate interest (continuous improvement of our services).
5. Data Retention

Your personal data is kept only for the time necessary to achieve the purposes for which it was collected:

  • Customer data: up to 3 years after the last interaction;
  • Contractual/billing data: up to 10 years (legal obligations).
6. Data Sharing

Your data may be shared only with:

  • Our technical providers (hosting, analytics, emailing tools);
  • Our business partners, only with your consent;
  • Administrative or judicial authorities when required by law.
  • We never sell your personal data to third parties.
7. Cookies and Tracking
The VLC Solution website uses cookies to improve user experience, analyze website traffic, and deliver targeted advertising. You may configure or refuse the use of cookies at any time through your browser settings.
8. User Rights

In accordance with the GDPR, you have the following rights:

  • Right of access to your data;
  • Right to rectification;
  • Right to erasure (“right to be forgotten”);
  • Right to object and restrict processing;
  • Right to data portability.

To exercise these rights, please contact us at: contact@vlc.solutions.

9. Data Security
VLC Solution implements all necessary technical and organizational measures to ensure the security of your personal data and protect it against loss, unauthorized access, or disclosure.
10. Changes to the Policy

VLc Solution reserves the right to update this Privacy Policy at any time. Changes will take effect immediately upon publication on the website.